Return Policy

All returns require an authorization number that must be obtained by sending an email to sales@trackandtrailoffroad.com

A Return Merchandise Authorization (RMA) number must be obtained within seven (7) Days of receiving your merchandise in order to receive a cash refund.  Any returns after seven (7) days will be eligible for an in-store credit.   


Track and Trail Off Road will only accept new, unopened items for return. We are unable to accept ANY electrical items, including lights for return, NO EXCEPTIONS.
Products that have been installed, modified or have missing parts cannot be returned to us.

If the merchandise qualifies for a Manufacturer’s Warranty or guarantee, we will be happy to assist you in getting in touch with the original Manufacturer of that product. Look for warranty and guarantee information in the original product box.


  • Orders are not shipped on weekends or holidays
  • We do not ship to PO boxes
  • Customers are responsible for all shipping charges incurred, including but not limited to: duty, brokerage, import fees, and any additional taxes
  • We cannot be held responsible for any delays that are outside of our control including (but not limited to): invalid addresses, inclement weather, customs delays, and shipping carrier delays

    No returns after 30 days will be accepted.

    ALL RETURNS ARE SUBJECT TO A RESTOCKING FEE OF UP TO 30%.


EXCEPTIONS TO OUR RETURN POLICY:
The following items cannot be returned:

  • Tires and wheels that have been mounted and or installed.
  • Opened electrical items
  • Custom product (painted, engraved, laser etched, powder coated, ect)
  • Closeout or Clearance items.
  • Special ordered items. 
  • Shipping charges are non-refundable
  • The customer is responsible for all shipping costs associated with returned items
  • All sale items, promotional items, discounted items, or items purchased using a discount coupon code are not eligible for a refund or exchange
  • All wheel spacers and/or adapters are final sale and non-refundable
  • All deposits for any products and/or services are non-refundable